Terms & Conditions

Please understand that the following Terms & Conditions are designed to protect the health and wellbeing of the cats in our care. They are the basis on which we accept cats into our

cattery and they constitute an agreement between Cats At The Paddocks and the owner. It

must be clearly understood and agreed that all cats are accepted at the owner’s risk.

Vaccinations: All cats must be fully immunised against Feline Panleucopeniavirus (FPV),

Feline Herpesvirus (FHV), and Feline Calicivirus (FCV). A booster is required annually.

Vaccination cards will be retained during your cat’s visit or a copy will be taken for our

records. Cats will not be able to enter the cattery without proof of vaccination.

Un-neutered cats – we regret that any un-neutered cats over the age of 6 months cannot

stay at the cattery.

Health and Wellbeing: The health, safety and welfare of our resident cats is our top priority.

Cats are checked at least every three hours between a minimum of 8am and 6pm. Checks

will: a) ensure that the cats are feeding and drinking normally, b) That the cat litter doesn’t

need changing due to soiling, c) the bedding doesn’t require changing due to soiling, d) that

the cat is behaving normally and isn’t showing signs of stress or illness, e) make a note of

any other concerns, for example damage to the cat unit.

- All health and behaviour issues MUST be disclosed prior to and at the time of boarding.

The cattery reserves the right to refuse to board any cat that we deem too sick to stay

with us.

- Only cats from the same family / household can share a pen and this is at the owner’s

risk. If aggressive behaviour is witnessed, we reserve the right to separate the cats for

their safety and the extra suite charge will be incurred by the owner.

 - We request that cat collars are removed, prior to arrival. Any cat wearing a collar will

have it removed for the duration of their stay for safety reasons.

- Please inform us of any notable medical treatment your cat may have received in the

past. We will be happy to administer most medications according to your instructions

without any additional costs. However, specialist medications such as insulin injections

will incur an additional charge of £5/day by prior agreement.

- Medications must be provided in their original packing and with the instructions of your

veterinary surgery.

 - The cattery cannot be made accountable should cats refuse to take the medication. In

this case we will make contact with the owners and/or their vet to determine how to

proceed.

 - Routine care such as bathing eyes and brushing will be undertaken at no extra charge.

However, if extensive grooming is required on a daily basis this may incur an additional

charge by prior agreement.

- If your cat should appear unwell whilst in our care we will make every effort to contact

you or designated emergency contact person. We reserve the right to contact the

service of a veterinary surgeon. You are required to give details of your preferred

veterinary practice on the booking form and whenever possible, your cat will be taken to

them in case of emergency. If this information is not specified, or there are difficulties in

contacting or visiting this surgery, the veterinary practice used will be the Pilgrims

Veterinary Practice in Blissford, or in the event of out of hours, MiNiteVet in Ringwood.

 - You agree to any investigations deemed necessary by the vet (e.g. blood tests, x-rays)

and that an appropriate course of action will be taken on the advice of the Vet. You agree

to Cats At The Paddocks administering any prescribed treatment the Vet considers

advisable. You also give consent for euthanasia should this be recommended to avoid

pain and suffering on welfare grounds by the Vet caring for your cat.

- If the cat is diagnosed, or suspected of having a contagious illness, they will be moved to

the isolation area. This a fitted for purpose room separate from the main cattery. In the

event of an illness requiring specialist isolation/veterinary nursing, they will be transferred

to the owners vet or Pilgrims Veterinary Practice.

- Clients are fully responsible for any veterinary bills incurred whilst boarding as well as a

mileage and visitation fee which will apply.

 - Should a cat show signs of distress in the cattery, the owner or emergency contact will

be contacted. If we are unable to make contact, we reserve the right to transfer the cat to

the indoor isolation unit.

- If in the unfortunate event a cat should pass away whilst in our care, the owner will be

contacted (unless instructed otherwise). The deceased will be taken to the vet for safe

storage until the owner’s return.

Fleas and Worms: All cats should have been treated for fleas and worms before coming

into the cattery. Please ensure you are using a flea treatment recommended by your vet. In

the event that we find fleas, flea dirt or evidence of worms on your cat or in the pen, your cat

will be treated immediately. The cost of the treatment and the cost of the additional cleaning

of the pen will be added to the owner’s bill.

Hygiene: Our pens and all items used in the cattery are cleaned to a very high standard.

 - Pens are cleaned daily and spot checked throughout the day

- No items e.g toys, blankets or cleaning items, are transferred between cats.

 - Pens are thoroughly deep cleaned between use using high level disinfectant. This

ensures that the possibility of any cross infection being passed between cats is

minimised.

- All bedding, litter trays etc are changed between use.

Food: We stock a large range of cat food, both wet and dry. We endeavour to feed your cat

the same food they enjoy at home. However, an extra charge of £1/day can be added for

premium foods such as Gourmet Pearle, Lily’s Kitchen, Blink etc., if you do not supply these

for the duration of the stay. We please ask you to bring along prescription food or any special

diet and make sure your cat has enough for their whole stay. No deductions are made if

customers prefer to bring their own food. Cats are fed wet food twice a day with biscuits and

water available all day unless specified otherwise, or for those with special dietary

requirements who will be fed according to their needs.

Personal Items: We encourage owners to bring along any favourite bedding, blankets or

toys. Familiar smells and sights will help your cat settle in quicker. Please make sure the

items are clean and have been treated against fleas. We will of course provide a range of

blankets, beds and toys for your cat’s stay as well. Whilst every care is taken, we cannot

accept any responsibility for damage or loss of property such as collars, grooming

equipment, toys or beddings.

Bookings:

- A 3-day minimum applies to all bookings.

- Clients will be required to pay a deposit of £25 to secure their booking. This is non-

refundable.

- A full days board is charged for the days of arrival and departure

- Payment can be made by cash, cheque or via bank transfer.

  - Boarding fees are to be paid on arrival, or by BACS at least a day in advance

- If a definite booking is cancelled with less than 14 days notice, the full booking fee will be

charged. If you should pick up your cat/cats early you will still be charged for the entire

stay, regardless of the circumstances. (NB You may be able to recover boarding

charges on your holiday cancellation insurance where applicable.) -   

· There is an additional charge of £15 per chalet for bookings that include Christmas Day, Boxing Day, New Years Day and Easter bank holidays.

 - In the unlikely event of non-collection of a cat within 14 days of the agreed collection

date, and where there has been no communication from the owner and subsequent

failure to contact or resolve the situation with your nominated emergency contact, we

reserve the right to find alternative accommodation for your pet on a temporary and/or

permanent basis. Any additional cost incurred as a result will be the responsibility of the

owner.

Transport –

 - Owners must use a secure cat carrier to bring their cat/s to the cattery. Outside of the

security of the cattery corridor the safety of the cat/s is the owner’s responsibility. Owners

must not open carriers outside of the cattery unit. No liability will be accepted for lost cats

if owners fail to adhere to this.

 - You give permission for us to transport your pet if required to veterinary appointments

and indemnify Cats At The Paddocks against any damage or loss caused by doing so.

Whilst safety precautions will be taken, you also release any liability for any loss, injury

or damage caused as a result of transporting your cat/s.

-   A collection service is available free of charge within 5miles of Fordingbridge. Over 5 miles is charged at 50p per mile.

Privacy/GDPR –

-  Client contact details (including the alternative emergency contact details) are stored

securely for future bookings. We do not share this data with any third parties, unless

requested by the client. If you would prefer these details to be destroyed and renewed

when you next book with us, please inform us.

 - We do take photographs of the cats boarding with us and these may be shared on social

media and on our website. Please let us know if you do not give permission for

photographs to be shared.